We want you to be completely happy with your MC Store purchase. If something isn't right, we'll do our best to fix it — quickly and fairly.
You may request a return or refund within 7 days of receiving your order. Requests made after 7 days will not be accepted except in cases of confirmed product defects or wrong items delivered.
Eligible for Return
- Wrong item delivered
- Damaged or defective items
- Items not as described
- Sealed items unopened
- Items in original packaging
Not Eligible
- Opened food & groceries
- Used beauty/hygiene items
- Items without original tags
- Digital products
- Items returned after 7 days
Reach out via WhatsApp or the support section in the app within 7 days of receiving your order.
Share your order number, the item(s) you want to return, and a clear photo or video showing the issue.
Our team will review your request within 24–48 hours and confirm if your return is approved.
We'll arrange a pickup or guide you to drop off the item at our Bodija, Ibadan store location.
Once we receive and inspect the item, your refund will be processed within 3–5 business days.
Approved refunds will be processed as follows:
- Online payments (Paystack) — refunded to your original payment method within 3–5 business days
- Cash on Delivery orders — refunded via bank transfer to your provided account number within 3–5 business days
- Store credit — available as an alternative, credited to your MC Store account immediately
Delivery fees are non-refundable unless the return is due to our error (wrong item, damaged goods).
Orders can only be cancelled before they are shipped. Once an order is shipped, it can no longer be cancelled.
To cancel an order, contact us immediately via WhatsApp with your order number. If your payment has already been processed, a full refund will be issued within 3–5 business days.
If you receive a damaged, defective, or wrong item, please:
- Take clear photos or a video of the item immediately
- Do not use or open the item further
- Contact us within 48 hours of delivery
We will arrange a free pickup and send the correct item or issue a full refund at no extra cost to you.
- Return request review: 24–48 hours
- Item inspection after receipt: 1–2 business days
- Refund processing: 3–5 business days
- Bank transfer arrival: Depends on your bank, usually same day
Need to request a return?
Contact us via WhatsApp or through the Support section in the app. Have your order number and photos ready for a faster resolution.